For DTC Brands Doing $500k+/year

We turn Email + SMS into your highest-margin revenue channel

If Email + SMS isn't driving 20-40% of your total store revenue, you're leaving profit on the table. We run retention from start to finish: strategy, copy, design, builds, campaigns, and weekly optimization. So your existing traffic buys more, more often.

10-35%
Average revenue lift for our clients
14 days
Average time to first results
10.7x
Average ROI in first 90 days
1.5+ years
Average client partnership duration

Works with the platforms you use

We integrate with the tools you already use.

Klaviyo
Shopify
Postscript
Attentive
WooCommerce
BigCommerce

Real results for real brands

We don't just promise growth. We deliver it. Here's what we've achieved for our partners.

See how we've transformed similar brands

Whether you're doing $500k or $20M+ annual revenue, our proven strategies work. Schedule a consultation to discuss how we can apply these results to your brand.

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Our structured, data-driven approach

Every ecommerce brand is different. We customize our process around your unique opportunity. View our end-to-end strategy framework

Build Irresistible Offers

We create compelling intro offers on pop-ups and footer forms while auditing email deliverability to ensure maximum inbox visibility.

Launch & Optimize Flows

We build or refresh your automated flows and send custom email and SMS/WhatsApp campaigns weekly to convert leads into loyal customers.

Scale What Works

We split-test and optimize every element. Double down on winners, cut the losers, and deliver regular performance reports.

A complete team dedicated to your growth

We don't hand off projects. You get a true partnership with our team managing your entire retention channel. Strategy, execution, testing, optimization. All done for you.

Site Popups & Data Capture

High-converting forms designed to grow your list fast.

  • Mobile & desktop site popups
  • SMS/WhatsApp retargeting forms
  • A/B tested for maximum conversions

Automated Email & SMS/WhatsApp Flows

Revenue-generating sequences that run 24/7.

  • Welcome Series with email + SMS/WhatsApp
  • Abandoned Checkout & Cart recovery
  • Browse & Site Abandonment sequences
  • Post-Purchase, Winback, VIP, and more

Email & SMS/WhatsApp Campaigns

Consistent, branded campaigns that drive revenue.

  • Regular newsletter campaigns aligned to your calendar
  • 99.9% deliverability inboxing system
  • Strategic segmentation for maximum profit

Reporting & Communication

Structured updates and responsive partnership.

  • Weekly & monthly performance reports with KPIs
  • Same-day response to all communications
  • Regular strategy check-ins with your account manager
  • Dedicated retention team for your brand

What our clients say

Don't take our word for it. Hear directly from the brands we've helped grow.

"I was skeptical at first, but the results speak for themselves. We've seen over 40% revenue increase since working with Zach. The email strategy actually works. I'd recommend them to anyone serious about growing their brand."

MS

Marc Shuman

CEO, GarageTek

"Absolutely great group of guys that know a lot about email and how to optimize it. Very responsive. They were there for us late Friday night to get an email sent Saturday morning. If you're considering email services, definitely reach out to Zach. His team is bar none."

TW

Tom Walls

Founder & CEO, The Modern Back

"You're so knowledgeable and very focused on results. Within the month and a half we've been working together, I'm very impressed. The communication has been a 10. Every time I email you, you get back within an hour. 10 out of 10, would absolutely recommend."

JC

Jack Coughlin

Director of Sales & Marketing, K9 Power

See more case studies

What we build for you

Every retention asset you need, built by our team of specialists. Automated flows that work 24/7, scheduled campaigns, and list growth tools.

Flows are automated email sequences triggered by customer behavior. Build them once, and they work 24/7 forever. Think welcome emails, cart abandonment, post-purchase follow-ups. This is a one-time investment that generates recurring revenue.

Campaigns are scheduled emails sent to your list on specific dates. Flash sales, product launches, newsletters, seasonal promotions. These are your monthly promotional sends that keep customers engaged and drive consistent revenue.

Popups capture emails and grow your list. Convert visitors into subscribers with strategic timing and compelling offers. These tools build your audience at critical moments in the customer journey.

SMS/WhatsApp reaches customers with high-urgency messages. 98% open rates and instant delivery make text messages perfect for time-sensitive offers, order updates, and direct communication with your best customers.

Click any image to view full size

Welcome Email

Welcome Series

Multi-email sequence after signup. Nurtures new subscribers into first-time buyers.

Cart & Checkout Abandonment

Cart & Checkout Abandonment

"Added to Cart" and checkout recovery. 2 different triggers, same goal: convert.

Browse Abandonment

Browse Abandonment

Triggered when someone browses products but doesn't add to cart. Brings them back with recommendations.

Site Abandonment

Site Abandonment

Visited site but didn't browse products. Bring them back.

Post-Purchase

Post-Purchase

Thank you, order confirmation, shipping updates, delivery follow-up.

Review Request

Review Request

Ask for reviews 5-7 days after delivery. Builds social proof and strengthens community.

Winback Flow

Winback Flow

Re-engage lapsed customers with exclusive offers 60-90 days after purchase.

Sunset Flow

Sunset Flow

Final attempt before removing inactive subscribers from your list.

Replenishment Reminder

Replenishment Reminder

Remind customers to reorder consumable products before they run out.

VIP Flow

VIP Flow

Exclusive perks, early access, and special offers for your best customers.

Flash Sale

Flash Sale

Limited time offers with countdown timers. High urgency, high conversion.

Product Launch

Product Launch

Introduce new products with excitement and early access offers.

Collection Drop

Collection Drop

Seasonal collections, new lines, curated product bundles.

Educational Email

Educational Email

How-to guides, tips, tutorials that add value beyond selling.

Behind the Scenes

Behind the Scenes

Founder stories, brand mission, team highlights that build connection.

Product Highlight

Product Highlight

Spotlight a single product with features, benefits, and social proof.

Customer Review Spotlight

Customer Review Spotlight

Feature real customer reviews and testimonials to build trust and drive sales.

Gift Guide

Gift Guide

Curated product recommendations for holidays, occasions, and recipient types.

Seasonal Events

Seasonal Events

Holiday promotions, seasonal sales, and themed campaigns that drive urgency.

Collection Highlight

Collection Highlight

Showcase a specific collection with styling tips and curated product picks.

Plain Text Campaign

Plain Text Campaign

Personal, authentic emails that feel like they're from a friend, not a brand.

Welcome Popup - Desktop

Welcome Popup - Desktop

First-time visitor offer popup optimized for desktop screens.

Welcome Popup - Mobile

Welcome Popup - Mobile

Mobile-optimized version with thumb-friendly design.

SMS Retargeting Popup - Desktop

SMS Retargeting Popup - Desktop

Convert email subscribers to SMS. Target existing list members who haven't opted in yet.

SMS Retargeting Popup - Mobile

SMS Retargeting Popup - Mobile

Convert email subscribers to SMS. Mobile-optimized for on-the-go opt-ins.

Welcome SMS

Welcome SMS

First text after SMS signup. High open rates, immediate engagement.

Cart/Checkout Abandonment SMS

Cart/Checkout Abandonment SMS

Recover abandoned carts and checkouts with direct text message reminder.

Shipping SMS

Shipping SMS

Order shipped and delivered notifications with tracking.

Flash Sale SMS

Flash Sale SMS

Time-sensitive promotions with instant delivery for maximum urgency.

Replenishment Reminder SMS

Replenishment Reminder SMS

Timely reorder reminders for consumable products via text.

SMS Collection Drop

SMS Collection Drop

Announce new collections and drops with instant text notifications.

Email Design
Zach, Founder of ZHS Ecom

Expert team focused on your growth

ZHS Ecom exists to stop brands from settling for generic email strategies and slow agencies. We're a team of strategists, designers, and copywriters who build and manage your entire retention marketing program.

We own our results. Senior-level talent only. No handoffs. You get our core team directly managing your email channel, testing relentlessly, and optimizing every send. Strategy, design, copy, testing, reporting. Everything integrated.

25% Average Revenue Growth 40+ DTC Brands Served 90-Day Results Focus Partners, Not Vendors

Frequently asked questions

Everything you need to know about working with us.

Our clients typically see a 10-35% lift in overall revenue from retention marketing within 90 days. For established email programs, this channel often accounts for 20-30% of total store revenue. Your results depend on your current setup, list size, and product margins. We provide personalized projections during our strategy call.
We charge a transparent per-email fee ($320/email), not a percentage of your email revenue. This means we're incentivized to make every email count. There's no benefit to us sending more emails than you need. As your email revenue grows, the ROI on each email increases while your costs stay predictable.
We specialize in brands doing $500k+ annual revenue because that's where there's sufficient email volume to generate meaningful revenue impact. If you're below that threshold, we can discuss a custom approach, but our standard packages are optimized for brands at that level and above.
Both, and we recommend starting with Flows. Flows are automated sequences that run 24/7 once live. Think of them as salespeople who never sleep. After your flows are generating revenue, you can add Campaigns for promotional sends. Each email includes strategy, design, copywriting, A/B testing, and SMS/WhatsApp variants. We also handle resends to non-openers at no extra cost.
You'll see results in two phases: Quick wins (14 days) with improved email metrics, and substantial revenue impact (60-90 days) as flows are built and campaigns optimize. We typically have you on our first strategy call within 3 days, first assets for review in 7-10 days, and campaigns launching in 2-3 weeks.
No contracts. Month-to-month flexibility. You can pause or change your plan anytime. That said, we recommend a minimum 3-month engagement to see meaningful results. Most clients stick with us because of the revenue impact, not because they're locked in.
You own everything. Your Klaviyo/Shopify account, your email list, all campaigns and flows we build. It's all yours. We're partners managing your email channel, not a platform you depend on. If we part ways, all your assets and data leave with you.
About 45 minutes per week. You review emails before we send them, provide feedback, and we incorporate updates. We handle all the strategy, design, copy, testing, and optimization. The goal is to add revenue without adding stress to your team.
We work alongside your existing team, not against them. Many clients have a marketing manager who handles approvals while we do the heavy lifting. We can also fully replace an underperforming agency or freelancer. Either way, we integrate into your workflow and make whoever's involved look good.
We offer unlimited revisions on copy and design until you're satisfied. If after 30 days you're genuinely unhappy with our direction or approach, we'll part ways on good terms. Your success and satisfaction are non-negotiable.

Ready to grow your revenue?

Join 40+ DTC brands that trust our team to drive measurable retention revenue. Get your custom 90-day plan and see how we can help your brand grow.

Get a 90-Day Retention Plan