Works with the platforms you use
Primary focus on Klaviyo. Experience across HubSpot, Salesforce, Braze, Iterable, and more. SMS platform-agnostic.
If Email + SMS isn't driving 20-40% of your total store revenue, you're leaving profit on the table. We run retention from start to finish: strategy, copy, design, builds, campaigns, and weekly optimization. So your existing traffic buys more, more often.
Primary focus on Klaviyo. Experience across HubSpot, Salesforce, Braze, Iterable, and more. SMS platform-agnostic.
You're buying outcomes. Here's what that actually means.
You don't manage it. You don't coordinate it. You don't have to be the glue. We own the entire retention channel so you can focus on running your business.
You want proof it works fast, not perfection later. We get flows live quickly, show you early wins, then optimize from there. Results before polish.
One throat to choke. Clear KPIs. Merit-based continuation. If we don't perform, you leave. No contracts, no excuses, no finger-pointing.
We see the full picture: acquisition → capture → activation → revenue → reporting. Not just emails in isolation, but how retention fits your entire business.
Every ecommerce brand is different. We customize our process around your unique opportunity. View our end-to-end strategy framework
We create compelling intro offers on pop-ups and footer forms while auditing email deliverability to ensure maximum inbox visibility.
We build or refresh your automated flows, set up your campaign calendar, and create custom email and SMS content that converts leads into loyal customers.
We split-test and optimize every element. Double down on winners, cut the losers, and deliver regular performance reports.
10+ specialists. 4 assigned to your account. Every client gets a dedicated Account Manager, Copywriter, Designer, and Klaviyo Tech working together on your brand. No handoffs. No junior staff. No outsourcing.
Strategy, communication, your main point of contact. Owns your results.
Custom email designs that match your brand. No templates.
Words that convert. Email and SMS copy that sounds like your brand.
Technical builds, flow logic, integrations. Makes everything work.
High-converting forms designed to grow your list fast.
Revenue-generating sequences that run 24/7.
Consistent, branded campaigns that drive revenue.
Structured updates and responsive partnership.
Every retention asset you need, built by our team of specialists. Automated flows that work 24/7, scheduled campaigns, and list growth tools.
Flows are automated email sequences triggered by customer behavior. Build them once, and they work 24/7 forever. Think welcome emails, cart abandonment, post-purchase follow-ups. This is a one-time investment that generates recurring revenue.
Campaigns are scheduled emails sent to your list on specific dates. Flash sales, product launches, newsletters, seasonal promotions. These are your monthly promotional sends that keep customers engaged and drive consistent revenue.
Popups capture emails and grow your list. Convert visitors into subscribers with strategic timing and compelling offers. These tools build your audience at critical moments in the customer journey.
SMS/WhatsApp reaches customers with high-urgency messages. 98% open rates and instant delivery make text messages perfect for time-sensitive offers, order updates, and direct communication with your best customers.
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Multi-email sequence after signup. Nurtures new subscribers into first-time buyers.
"Added to Cart" and checkout recovery. 2 different triggers, same goal: convert.
Triggered when someone browses products but doesn't add to cart. Brings them back with recommendations.
Visited site but didn't browse products. Bring them back.
Thank you, order confirmation, shipping updates, delivery follow-up.
Ask for reviews 5-7 days after delivery. Builds social proof and strengthens community.
Re-engage lapsed customers with exclusive offers 60-90 days after purchase.
Final attempt before removing inactive subscribers from your list.
Remind customers to reorder consumable products before they run out.
Exclusive perks, early access, and special offers for your best customers.
Limited time offers with countdown timers. High urgency, high conversion.
Introduce new products with excitement and early access offers.
Seasonal collections, new lines, curated product bundles.
How-to guides, tips, tutorials that add value beyond selling.
Founder stories, brand mission, team highlights that build connection.
Spotlight a single product with features, benefits, and social proof.
Feature real customer reviews and testimonials to build trust and drive sales.
Curated product recommendations for holidays, occasions, and recipient types.
Holiday promotions, seasonal sales, and themed campaigns that drive urgency.
Showcase a specific collection with styling tips and curated product picks.
Personal, authentic emails that feel like they're from a friend, not a brand.
First-time visitor offer popup optimized for desktop screens.
Mobile-optimized version with thumb-friendly design.
Convert email subscribers to SMS. Target existing list members who haven't opted in yet.
Convert email subscribers to SMS. Mobile-optimized for on-the-go opt-ins.
First text after SMS signup. High open rates, immediate engagement.
Recover abandoned carts and checkouts with direct text message reminder.
Order shipped and delivered notifications with tracking.
Time-sensitive promotions with instant delivery for maximum urgency.
Timely reorder reminders for consumable products via text.
Announce new collections and drops with instant text notifications.
Most agencies spread themselves thin. We keep our client roster small so each brand gets real attention. Your account manager knows your business, your designer knows your brand, your copywriter knows your voice.
We remember your feedback. We learn your preferences. We improve over time. That's why our average client stays 1.5+ years. We're not an external vendor you have to manage. We're the retention team you don't have to hire.
We're selective about who we work with, and we expect the same from you.
| ZHS Ecom | Other Agencies |
|---|---|
| Long-term partners focused on outcomes | Just focus on deliverables, not results |
| Few clients, go deep on each one | Stretched thin across too many accounts |
| Remember your feedback, improve over time | Forget nuances, make same mistakes twice |
| Proactive with ideas, push back when needed | Reactive, just waiting for instructions |
| Clear metrics, actionable reporting | Vanity metrics that don't tie to revenue |
| Extension of your in-house team | External vendor you have to manage |
Everything you need to know about working with us.
Join 50+ DTC brands that trust our team to drive measurable retention revenue. Get your custom 90-day plan and see how we can help your brand grow.
Get a 90-Day Retention Plan