Three ways to work with us

Built for DTC brands doing $1M-$50M+ annually.

One-time project · 4-6 weeks

Flow Buildout

$5K - $15K
One-time investment
We build it once. Revenue comes in on near-autopilot from day one.
Every automated sequence your store needs to convert and retain, built from scratch. Custom strategy, copy, design, and Klaviyo builds. Handed off fully yours.
  • Email Welcome Flow First impression sequence for new email subscribers. Introduces your brand, builds trust, and drives that first purchase.
  • SMS Welcome Flow Separate intro sequence for SMS subscribers. Short, direct messages that convert while the intent is fresh.
  • Abandoned Checkout Recovers shoppers who started checkout but didn't finish. Splits by first-time vs. returning and high vs. standard AOV.
  • Abandoned Cart Catches shoppers who added to cart but never reached checkout. Mirrored from checkout flow, included at no extra cost.
  • Browse Abandonment Re-engages visitors who viewed products but didn't add to cart. Splits by purchase history and customer type.
  • Site Abandonment Catches visitors who left your site without browsing a product. Serves bestseller and category-based recommendations.
  • Post-Purchase Nurtures customers after the sale. Splits by first-time vs. repeat and single vs. multi-item orders to keep them coming back.
  • Winback Re-engages lapsed customers with engagement-based send timing. Gets them back before they forget you.
  • Sunset Cleans your list by identifying unengaged contacts. Final re-engagement before suppression to protect deliverability.
  • Failed Payment / Dunning Triggers on failed charge events. Progressive recovery sequence that escalates with each failed attempt to save the subscription.
  • Cancellation / Winback Two-phase re-engagement triggered by cancellation. First messages split by cancel reason, then broader winback over time.
  • Subscription Welcome Targets the high-risk first 14 days. Reduces churn by building habit and confidence in the subscription early.
  • OTP to Subscription Conversion 14-18 day conversion sequence that moves one-time purchasers into the subscription model. Only targets non-subscribers.
  • Upcoming Renewal Reminder 5-7 days before charge. Gives customers a heads-up and a chance to manage their subscription, reducing involuntary churn.
  • Upsell / Cross-Sell 14-40 day window targeting single-product subscribers. Drives upgrades to bundles and higher-tier subscriptions.
Quarterly · 90 days+

Full-Service Email/SMS Retention

$4K - $8K/mo
$12K - $24K per quarter
We become your entire email and SMS department.
Most clients start with 8 to 16 campaigns per month. Strategy, copy, design, A/B testing, reporting, flow upgrades. A dedicated team of 4 assigned to your brand, shipping revenue every single week. You focus on growth. We handle retention.
  • Most clients start with 8-16 email campaigns per month
  • 1-4 SMS campaigns per month included
  • Monthly campaign calendar and strategy
  • Copywriting and design for every send
  • A/B testing setup and analysis
  • Platform build, QA, and scheduling
  • Resends to non-openers
  • Weekly and monthly reporting
  • Flow maintenance and upgrades

Structured as a 3-4 month program in quarterly cycles. The first 4-6 weeks are a ramp-up period with campaigns going out at slightly lower volume while we plan your first full calendar. From there, we're always a month ahead: days 1-10 of each month are spent planning the next month's sends.

One-time · 1-3 months

Strategy-Only Sprint

$5K - $20K+
One-time investment
We build the plan. Your team runs it.
You already have people who can execute. We align to your business goals and build a custom plan based on what you need. Custom-scoped to what actually moves the needle.
  • Full Klaviyo audit (flows, campaigns, list health, deliverability)
  • Competitor and industry benchmarking
  • Segmentation strategy and list hygiene plan
  • Flow architecture and conditional split mapping
  • Campaign calendar framework
  • KPI targets and reporting dashboards
  • Regular strategy calls with your team

Your retention team, already built.

Every brand gets a dedicated team of four. Each team takes on 3-4 brands max. Six years in, this is what we know works.

ZHS Ecom Most Agencies
✓ Our team is split into pods of 4, each pod takes 3-4 brands max ✗ Every team member spread across 8-12 accounts at once
✓ Your pod learns your brand inside out over months, not days ✗ Context resets every time someone new touches your account
✓ We only extend an offer if we see a genuine fit ✗ Will onboard anyone with a budget and a pulse
✓ We bring ideas to you and push back when something won't work ✗ Order-takers who wait for you to hand them a brief
✓ Every metric we track ties directly back to your revenue ✗ Reports full of open rates and click rates that don't mean anything
✓ Same retention marketing manager, copywriter/strategist, designer, and technician on your brand every week ✗ Whoever's available gets assigned to your account

Frequently asked questions

Everything you need to know about working with us.

Yes. Most clients do both at once. We package flows and campaigns into a single 90-day engagement where everything runs in parallel. Flows get built while campaigns go out from day one. One team, one program, both happening at the same time.
20% off if paid in full upfront. Otherwise, 50/50 split: half at Day 0, half at Day 30. This keeps the quality high. Upfront alignment means we can staff your team on day one and hit the ground running without gaps.
Our clients typically see a 10-35% lift in overall revenue from retention marketing within 90 days. For established email programs, this channel often accounts for 20-30% of total store revenue. Your results depend on your current setup, list size, and product margins. We provide personalized projections during our strategy call.
You'll see results in two phases: Quick wins (14 days) with improved email metrics, and substantial revenue impact (60-90 days) as flows are built and campaigns optimize. We typically have you on our first strategy call within 3 days, first assets for review in 7-10 days, and campaigns launching in 2-3 weeks.
No, because we're smart about segmentation. More campaigns doesn't mean more emails per person. We segment your list so each subscriber only receives what's relevant to them based on their behavior, purchase history, and engagement. The average person on your list gets 2-4 emails per week. Flows only trigger based on specific actions, and campaigns go to targeted segments, not your entire list at once.
Both, and we recommend starting with flows. Flows are automated sequences that run 24/7 once live. Think of them as salespeople who never sleep. After your flows are generating revenue, you can add campaigns for promotional sends. Each email includes strategy, design, copywriting, A/B testing, and SMS variants. We also handle resends to non-openers at no extra cost.
About 45 minutes per week. You review emails before we send them, provide feedback, and we incorporate updates. We handle all the strategy, design, copy, testing, and optimization. The goal is to add revenue without adding stress to your team.
We work alongside your existing team, not against them. Many clients have a marketing manager who handles approvals while we do the heavy lifting. We can also fully replace an underperforming agency or freelancer. Either way, we integrate into your workflow and make whoever's involved look good.
You own everything. Your Klaviyo/Shopify account, your email list, all campaigns and flows we build. It's all yours. We're partners managing your email channel, not a platform you depend on. If we part ways, all your assets and data leave with you.

You're not paying for just one email. You're paying for a complete system.

  • Strategy & Planning Full strategy for your flows or campaigns. We plan everything before we build.
  • Professional Copywriting Subject lines, preview text, body copy. Written by humans who understand DTC.
  • Custom Design Emails that match your brand. No templates. Real design work.
  • Tech Setup & QA Built in Klaviyo, tested across devices, launched properly.
  • SMS/WhatsApp Integration If it makes sense for your brand, we build it in. Not an upsell.
  • Duplicates & Resends Cart mirrors checkout. Resends to non-openers. No extra charge.
  • A/B Testing Test variants included. We optimize for you.
  • You Own Everything It's yours forever. We're partners, not a platform.
  • Full Account Setup Klaviyo setup, cleanup, and minor integrations included. We handle the tech so you don't have to.
We offer unlimited revisions on copy and design until you're satisfied. If after 30 days you're genuinely unhappy with our direction or approach, we'll part ways on good terms. Your success and satisfaction are non-negotiable.

Ready to work with us?

We'll review your application and get back to you within 48 hours.

Apply Now

Built for DTC brands doing $1M-$50M+ annually.