Working With ZHS Ecom: What to Expect
Everything you need to know about partnering with us. Our process, timeline, deliverables, and what we need from you.
Who does ZHS Ecom work with?
We work with DTC brands doing $1M to $50M+ a year who want email and SMS to be a real revenue channel. You need existing traffic, real customers, and about 30 to 45 minutes a week to review work.
There are three ways to work with us: we build your flows as a one-time project, we run your campaigns month to month, or we build the plan and hand it to your team. Pick the one that fits where your brand is right now.
We build and run email and SMS for DTC brands doing $1M to $50M+ a year. Three ways to work with us: a one-time flow build ($5K to $15K, yours to keep), monthly campaign management ($4K to $8K per month with a dedicated team of 4), or done-with-you consulting ($5K to $20K+) where we build the plan and your team runs it. Discovery and audit take weeks 1 to 2, your first flows go live in weeks 6 to 8, and most clients see a 10 to 35% lift in revenue within 90 days. We need Klaviyo, Shopify, and Google Analytics access, plus 30 to 45 minutes a week and a 24 to 48 hour approval turnaround.
- Existing traffic and customers
- Ready to invest in retention
- Want done-for-you solution
- 30-45 min/week for reviews
- Pre-launch with no customers yet
- Want to manage everything yourself
- Need results in 2 weeks
- Looking for cheapest option
We are built for brands doing $1M to $50M+ a year. You get a personalized scope and price on the strategy call.
What is the ZHS Ecom process?
We run a 4-phase process. Weeks 1-2 are discovery and a full audit of your email program. Weeks 3-4 are strategy and a 90-day roadmap. Execution starts in week 5, when we build flows and campaigns. After that, optimization is ongoing: A/B testing done the right way, monthly reporting, and continuous improvement.
What do you deliver, and what does it cost?
Three ways to work with us: build, manage, or consult.
Flow and automation build. A one-time build of every automated sequence your store needs: your welcome series, cart and checkout abandonment, browse abandonment, post-purchase, winback, and more. Strategy, copy, design, and the full Klaviyo build. Handed off and yours to keep. $5K to $15K, one-time.
Campaign management. We run your ongoing sends. Most clients start with 8 to 16 email campaigns a month plus 1 to 4 SMS, with a monthly calendar, A/B testing, and weekly and monthly reporting. A dedicated team of 4 on your brand, structured as a 3 to 4 month program in quarterly cycles. $4K to $8K per month, or $12K to $24K per quarter.
Consulting (done-with-you). You already have people who can execute. We build a custom plan around your goals, including a full Klaviyo audit and a segmentation and list-hygiene strategy, then hand it to your team to run. One-time, 1 to 3 months. $5K to $20K+.
| Engagement | What you get | Investment |
|---|---|---|
| Flow & automation build | Every core flow built from scratch, yours to keep | $5K to $15K, one-time |
| Campaign management | 8 to 16 emails + 1 to 4 SMS a month, dedicated team of 4, reporting | $4K to $8K/mo |
| Consulting (done-with-you) | Custom plan, full audit, your team executes | $5K to $20K+, one-time |
Every engagement includes strategy, design, copy, A/B testing, and reporting.
How long until you see results?
Your first wins, welcome and cart flows live, land in weeks 6-8. Most clients see a 10 to 35% lift in overall revenue within 90 days, and for a mature program this channel often drives 25 to 45% of total store revenue. The full system is optimized by month 3-4. Speed depends on your feedback: fast approvals mean fast results.
| Milestone | When |
|---|---|
| First wins (welcome, cart flows live) | Weeks 6-8 |
| Meaningful revenue impact | Month 2-3 |
| Full system optimized | Month 3-4 |
What do you need from me?
Four things. Access to Klaviyo admin, Shopify, and Google Analytics. Assets like brand guidelines, logo, and product images. Time, about 30-45 minutes a week for reviews. And responsiveness: a 24-48 hour approval turnaround. That last one matters most, because slow feedback slows your results.
| Requirement | Details |
|---|---|
| Access | Klaviyo admin, Shopify, Google Analytics |
| Assets | Brand guidelines, logo, product images |
| Time | 30-45 min/week for reviews |
| Responsiveness | 24-48 hour approval turnaround |
Delays in feedback delay results. If you can't review within 48 hours consistently, let us know upfront.
Who works on my account?
Four dedicated people: an account manager who owns strategy and is your main contact, a designer for all email designs, a copywriter for email that people actually read, and a Klaviyo specialist for technical builds. No outsourcing, and no handoffs to junior staff.
| Role | Responsibility |
|---|---|
| Account Manager | Strategy, communication, your main contact |
| Designer | All email designs |
| Copywriter | All email and SMS copy |
| Klaviyo Specialist | Technical builds |
No outsourcing. No handoffs to junior staff.
How do I get started with ZHS Ecom?
Four steps. First, apply through the 5-minute form. Second, a 30-minute discovery call to talk goals and fit. Third, a custom proposal with scope and pricing in 2-3 days. Fourth, kick-off, with onboarding inside 1 week of signing.
- Apply: Application form (5 min)
- Discovery call: We discuss goals and fit (30 min)
- Proposal: Custom scope and pricing (2-3 days)
- Kick-off: Onboarding within 1 week of signing
Need help implementing this?
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